Frequently Asked Questions

6mois :)

i don't know do you ?

Drypers

Drypers Ultra is a premium nappy range, which is super absorbent and comfortable. Drypers Ultra nappies offer special features such as Drypers Rapid Flow Liner on Newborn and Infant sizes, and super soft stretch sides on Crawler to Junior sizes. 

Drypers Giggles are a quality nappy at a great price, and are all you need for every day.

For full details about Drypers nappies, please see our Products page.

Drypers Baby Club members can purchase Drypers nappies at great prices, using part credit card payment and part Drypers Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

Visit our online Drypers shop.

If you have a Drypers product concern, please phone xxx or write to us at xxx, Private xxx.

1) You're good enough
These demands all the time. They seem to be an almost unavoidable part of the age we live in. We're constantly striving to be good enough. So is that why we don't think we're good enough as parents? There's just loads of information washing over us, telling how to train our kids and how to stimulate them and it goes on and on and I can't do it and I don't have the time. But there's no problem. You are good enough.

1) You're good enough
These demands all the time. They seem to be an almost unavoidable part of the age we live in. We're constantly striving to be good enough. So is that why we don't think we're good enough as parents? There's just loads of information washing over us, telling how to train our kids and how to stimulate them and it goes on and on and I can't do it and I don't have the time. But there's no problem. You are good enough.

Drypers Ultra is a premium nappy range, which is super absorbent and comfortable. Drypers Ultra nappies offer special features such as Drypers Rapid Flow Liner on Newborn and Infant sizes, and super soft stretch sides on Crawler to Junior sizes. 

Drypers Giggles are a quality nappy at a great price, and are all you need for every day.

For full details about Drypers nappies, please see our Products page.

Drypers Baby Club members can purchase Drypers nappies at great prices, using part credit card payment and part Drypers Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

Visit our online Drypers shop.

If you have a Drypers product concern, please phone xxx or write to us at xxx, Private xxx.

1) You're good enough
These demands all the time. They seem to be an almost unavoidable part of the age we live in. We're constantly striving to be good enough. So is that why we don't think we're good enough as parents? There's just loads of information washing over us, telling how to train our kids and how to stimulate them and it goes on and on and I can't do it and I don't have the time. But there's no problem. You are good enough.

i don't know do you ?

By registering to the Drypers website, you’ll become part of the Drypers Club – a fantastic online parenting community. 

As a Drypers Club member you can:

- Share advice and experiences with other Kiwi parents in the Community
- Sign up for the monthly email newsletter
- If you’re pregnant, you can receive our Expected Drypers emails tracking your baby’s development
- Shop online for Drypers diapers at great prices
- Bank your Libeero Points collected from Drypers diaper packs
- Be eligible for exclusive member-only promotions
 
To become a Drypers Club member, and gain access to exclusive membership benefits, simply register now.

Updating your details is easy! Simply visit Your Drypers and click on Your Settings. Then update your details and save them.

If you would like to delete your Drypers Club membership, visit Your Drypers and click on Your Settings. Scroll to the bottom of the page and select ‘Delete my account’.

This will permanently delete your membership, including any Drypers Points you have accumulated.

If you’d simply like to be invisible in the community, please just change your privacy options under Your Public Profile.

All Drypers Ultra and Giggles packs offer Drypers Points.

You collect Drypers Points from the unique codes printed on the nappy packs.

The size of the nappy pack determines the number of Drypers Points they are worth.

Drypers Ultra Newborn and Infant unique codes are printed inside the bottom flap of the pack.

All other Drypers nappies have the unique codes printed under the inside top flap of the nappy pack. 

The unique code is an alphabetical code with an expiry date printed beside it.

You can bank, or store, Drypers Points online. It's easy and it means your points will never expire!

Simply login and visit Your Drypers Points.

You must be a member of the Drypers Club to buy online. If you're not already a member, register now.

Visit our online shop to buy. It’s easy, quick and convenient. All you need is a credit card and some Drypers Points.

Drypers Club members can purchase Drypers nappies at great prices, using part credit card payment and part Drypers Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

Please allow up to seven working days for delivery.

If you have ordered multiple products, you may receive these boxes at slightly different times.

On occasions, the courier picks up the orders in batches. If this has occured, your remaining boxes will be delivered to you shortly.

If your order has not arrived, check whether a delivery note has been left by the courier. If you were not home, the courier may have chosen not to leave your valuable order on the doorstep.

If you would still like to query your order delivery, please use the form below.

Return details are printed on the packing slip affixed to your order.

A full refund will be processed once your order is received by us.

Please Note: Only unopened, and unused, product can be returned.

Great! Visit our Products to find out everything you need to know about Drypers nappies.

Drypers Club members can purchase Drypers nappies at great prices, using part credit card payment and part Drypers Points payment.

Buying from our website is easy and convenient. Plus our prices include free delivery to your door!

We’ve got a handy little calculator in the Products section as a guide to choosing your baby’s nappy.

Just enter your baby’s weight and we’ll recommend the best nappy for their weight.

But, as all babies are different shapes and sizes, you may find your baby fits a nappy in a larger weight range.

The first thing you’ll probably notice is the brand new interactive timeline in the top panel of the ‘Your Stage’ page.

The timeline personalises the website to what stage you’re at in the parenting journey  – Trying, Pregnant, Baby or Toddler. It also links you to other members at your stage.

When you rollover the timeline bar with your mouse you’ll quickly see developmental milestones and stage markers. Click on the stage that best describes you.

Our website also lets you read articles written by members (parents like you), comment on, rate and share your favourite articles and stories, ask a question to the Community, start your own poll, and save interesting articles or discussions to your scrapbook.

You can also create your own profile to connect with the Community, view other members’ profiles and comment in their guestbooks, and chat in the Forum.

Plus, there’s plenty more to explore!

Your Stage

Trying, Pregnant, Baby or Toddler? Use the timeline to personalise the website just for you! The timeline links you to other members at your stage. Plus read articles from parenting experts.

Your Drypers

Create Your Drypers profile to connect with the Community. Your Stories allows you to share your advice and experiences with other members. You can also save articles and comments in Your Scrapbook and read comments from other members in Your Guestbook.

Community

Here’s where you’ll find the fantastic new Drypers Forum.

Shop

Buy Drypers nappies online at great prices.

Absolutely! If you registered with the old Drypers website, your registered email address and password will work on this website.

Yes. However, think carefully when choosing your username on the new website – you will NOT be able to change this again.

So if you’re pregnant make sure you choose something that will still be okay when you’re a mum of three!

This means your username is already being used by another member. Please select a new username. You can no longer share forum usernames – this means there won’t be any more confusion about who you’re chatting with! 

Think carefully when choosing your username on the new website – you will NOT be able to change this again. So if you’re pregnant make sure you choose something that will still be okay when you’re a mum of three!

Click on the Explore Site button in the top right hand corner to get a bird’s eye view.

The timeline personalises the website to what stage you’re at in the parenting journey – Trying, Pregnant, Baby or Toddler.

It also links you to other members at your stage.

When you rollover the timeline bar with your mouse you’ll quickly see developmental milestones and stage markers. Click on the stage that best describes you.

Then you’ll see that the page customises to your selected stage. 

For instance, if you’ve clicked the Pregnant stage:
- You’ll see a calendar appear, and the coloured timeline bar just below.
- To set your exact stage, scroll the calendar left or right and click on the correct week/month.

OR

- Rollover the coloured timeline bar just below and you’ll see weekly/monthly markers pop up.
- You can click on the correct week/month on the bar itself, or use the arrows on the right to move to the correct stage.

Once you’re happy with the stage you’ve selected, you’ll see a question appear on the right asking if this is your correct stage. Click ‘Yes’ to confirm or ‘No’ to change your stage.

Yes. Add your first child and then the other. You’ll have to designate one child the ‘primary’ child and we’ll personalise the website to that particular stage.

You can always change the ‘primary’ child on your profile.

Add one child first. You will then be asked if you have any more children to add. We will recognise they are twins based on their birthdays.

Changing your stage is simple. You can update your details in Your Public Profile under 'Your Drypers'.

So if you’ve had a new baby, add in their details and then select the option to personalise the website to that stage. Then click ‘Save’.

You can update all your details in Your Public Profile under 'Your Drypers'. Then click ‘Save’.

Congratulations on your new baby!

You can update your details in Your Public Profile under 'Your Drypers'.

Add in your new baby’s details and then select the option to personalise the website to that stage. Then click ‘Save’.

You can update your details in Your Public Profile under 'Your Drypers'.
So if you’ve had a new baby, add in their details and then select the option to personalise the website to that stage. Then click ‘Save’.

You can search for other members at your stage in People under the Community. Don’t forget – the more details you enter in your own profile, the easier it is for other people to find you!

The colour-coded profile picture frames tell you what stage a member is at in their journey – blue means a member is ‘trying’, purple means ‘pregnant’, pink means the member has a baby, and orange means they have a toddler.

You can click on a member’s forum display name to see their profile.

You can leave a message for a particular member in their guestbook. This message will only be able to be read by that member.

When you sign in, any new guestbook entries will appear in the ‘Your Drypers’ panel on the right hand side of the page.
You can click on this link or go to Your Guestbook  under 'Your Drypers'.

In the ‘Community’, you can see a selection of members who are currently online. You can also search for online users on the People page.

Asking a question is as simple as logging in.

Head to the Forum under the 'Community', click on ‘Start New Discussion’, and ask away!

If you’re offended by anything in the Community, click on the ‘Report’ button on the message. This will alert us to it and we’ll investigate.

You’ll need to be a Drypers Club member and logged in to add your comment. Then just type your comment into the box below the article or member’s story.

To share your own stories, you’ll need to be a Drypers Club member.

Once you’ve signed in, go to Your Stories under 'Your Drypers'. From here you can easily add your experience and images.

Sure! Go to Your Community under 'Your Drypers'.

Click on the 'Your Replies' tab, where you can view and delete your comments.

Go to Your Community in ‘Your Drypers’.

In the ‘Your discussions’ tab, you can see what’s happening in conversations you’ve participated in.

Go to Your Community under 'Your Drypers'.

Click on the ‘Your Polls’ tab and select the poll you’re interested in.

Visit Your Public Profile under 'Your Drypers'. Then uncheck the tick boxes to prevent your profile being visible, and click ‘Save’.

Bear in mind, though that keeping your profile private means you’ll miss out on great opportunities to make friends with other wonderful community members!

Visit Your Public Profile under 'Your Drypers'.

You can then click on either the ‘Basic Info’ tab or the ‘About You’ tab to update the information there. Then click ‘Save’.

To tell the community how you’re feeling, click on ‘Edit Status’ in the ‘Your Drypers’ panel. Add in your new status and click ‘Save’.

Check Your Public Profile under 'Your Drypers' and make sure you haven’t accidentally unselected the options making your profile visible.

Alternatively, you might not have enough detail in your profile page for the search to find you – add some more information about yourself so your friends can find you!

You can delete your account in Your Settings under 'Your Drypers'. Click on the ‘Delete my account’ box there and then ‘Save’.

However, once you delete your account, this is permanent and you will have to re-register to become part of the Drypers Club in the future. It may be worth keeping your account active for future children or just pop back to it from time to time and see what’s happening!

Once you’ve set your stage, several round icons appear. Each one contains useful information that’s most relevant to your stage, from health & advice to relationships, fun stories, wellbeing and much more. Just click on the icons and we’ll take you straight to the article.

The person symbol means that article or story was written by a community member – someone just like you!

Click on the little camera icon to add a picture of yourself.